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Shipping/ Handling Policy

Shipping Policy

Same-Day Shipping

In Stock Non Custom Flag Orders placed on weekdays (Monday - Friday) before Noon ET will ship out the same day out of our warehouse located in Florida*.

*We strive to ship all packages within our same-day timeframe, however in the event of rare and unforeseen circumstances, your package may take an additional 1-2 business days to process. 


Order Fulfillment and Processing Time

The shipment period begins once the carrier has scanned the label into their system. Carriers pick up orders on business days (Monday - Friday), weekends and holidays are not included in processing & shipping time. For example, If an order is placed on Friday after noon ET, the order will not be processed until Monday. 

Custom Flags

Custom flags have an additional processing time that is not included in the shipping period. As mentioned on our custom flag page, the additional processing time is between 7-10 business days*. You will receive an email with tracking information once the order ships. Custom flags take longer due to many other factors compared to our traditional in stock flags, so please bare with us.

*In the event of rare and unforeseen circumstances, your custom may have additional processing time.

Order Tracking

Once we have created the label associated with your order, you will receive an email with the tracking information and a tracking link. Please note also that tracking information will not reflect as accepted until it is scanned into the carrier’s system. There may also be a delay from the time it is scanned in and reflected on their website. 

The estimated delivery date provided from the carrier is subject to change and may arrive sooner or later than initially shown. 

If there has not been an update for more than 5 days, please reach out to our customer service team and we can help assist you.

Can’t Find Your Order

Our orders are delivered by USPS in a package that can fit in most mailboxes. Please check your mailbox. If there is not a package in your mailbox, in some circumstances, USPS will inadvertently mark your package as delivered while the item is still out for delivery or when it is being staged for delivery the next day. 

If you live on a college campus that has a mail and/or package center, the delivery may take additional time for the mail and/or package center to notify you. Please be sure to check your mailbox and package center for your order. 

In the unlikely event your order is stolen or lost, please contact the carrier as it may be stuck in transit. Our customer service team is standing by to help if needed, but cannot control USPS's processing time. 

In the unlikely event your order is stolen or lost, reach out to our customer service team and they can assist.